Our Company Policy

To get in touch with us, kindly navigate to the "Contact" tab on our website. We kindly request that you provide us with the following details for seamless communication and efficient assistance:

・Your Company Name 　

・Address and Contact Information:

Kindly provide your complete address and contact details, including a phone number and email address. Regarding your vehicle requirements, we kindly request the following information to assist us in finding the most suitable options for you:

・Destination: Let us know where you would like the vehicle(s) to be delivered.

・Vehicle Details: Please provide specific details about what you are seeking, including the manufacturer, model, year, and any desired options or specifications.

How to Buy?

Our dedicated sales team will promptly attend to your inquiry. For your convenience, starting from your second inquiry, we may utilize messaging platforms such as Whatsapp, Line, or Messenger to communicate with you.

In our effort to provide you with the most accurate and tailored response, we may ask additional detailed questions based on the information you provided in the first step. This will enable us to understand your requirements thoroughly and ensure that our reply is precisely aligned with your needs.

Rest assured, our team is committed to delivering timely and comprehensive support, and we value open and transparent communication throughout the process. By understanding your request in-depth, we can offer you the most suitable solutions and address any specific concerns you may have.

The more detailed and comprehensive your information is, the better we can tailor our search to meet your specific needs. We strive to provide you with accurate and efficient assistance based on the information you provide.

After carefully reviewing your inquiry and considering our previous discussions, we will provide you with our comprehensive terms and conditions. These terms will cover essential aspects such as the required deposit, payment methods, incoterms, estimated delivery date, and any additional costs involved.

It is important to us that you fully understand and agree to the terms and conditions before proceeding. We prioritize transparency and aim to ensure a mutually beneficial transaction. Therefore, only if you are satisfied with and accept our terms and conditions, we can proceed to the next step of the process.

We value your trust and want to ensure that you have a clear understanding of the transaction details. Our team is available to address any questions or concerns you may have regarding the presented terms and conditions. Your satisfaction and confidence in our agreement are of utmost importance to us.

Once you have reviewed and agreed to the terms and conditions, we can move forward together to the next stage of our collaboration.

Once we have gathered all the necessary information, our team will diligently search for the vehicles that best align with your requirements. We will present you with a selection of the closest matching vehicles, providing you with several options to consider.

We kindly request that you carefully assess the condition and pricing of the proposed vehicles. If you find a vehicle that meets your expectations and agrees with the specified conditions, we can proceed to the next stage, where we will make an effort to acquire the vehicle on your behalf. It's important to note that the price indicated at this stage is a market price and does not guarantee our ability to purchase the vehicle at that exact price.

For vehicles that we bid on in auto auctions, we will promptly inform you of the bidding results once the auction is concluded. This ensures that you are kept informed of the outcome and can make informed decisions based on the results.

Throughout this process, we aim to provide you with transparent information and facilitate your decision-making. We understand the importance of open communication and will keep you informed at every step of the purchasing process.

Please feel free to reach out to us if you have any questions or require further assistance. We are committed to providing you with the necessary support as we progress towards acquiring the vehicles that best suit your needs.

Once we have successfully secured the vehicles through the bidding process, we will promptly arrange for land transportation to transfer them to our closest storage facility near the port. The vehicles will be securely stored there until the time of shipment.

During the land transportation phase, we will diligently handle all the necessary documentation required for the export process to your requested destination. Additionally, we will take several photographs of the vehicles and perform basic cleaning to ensure their presentable condition.

Upon your request, we can share the photographs of the vehicles with you, giving you a visual representation of the chosen vehicles. As for the essential documents for the export process, please allow approximately 2 to 3 weeks for their preparation.

If you have any further inquiries or if there are any additional services you require, please do not hesitate to inform us. We are committed to delivering a seamless experience and meeting your specific needs.

Upon completion of all the necessary documentation, we will proceed to book the vessel and arrange for custom clearance in Japan. Once the customs process is successfully completed, the vehicles will be loaded onto the ship according to the planned schedule.

For shipment, we primarily utilize Ro-Ro (Roll-on/Roll-off) vessels, which are specially designed to transport vehicles. However, in certain cases, we can also arrange for container shipment based on your requirements.

Once the vessel sets sail, the shipping line will issue a Bill of Lading (BL), which serves as a crucial document for the shipment. We will promptly provide you with a scanned copy of the BL via email, allowing you to track the progress of your shipment.

Upon receipt and confirmation of payment from you, we will arrange for the original BL and other essential documents, including the invoice, export certificate, and English translated export certificate, to be couriered to you. These documents are vital for the completion of the transaction and to ensure a smooth import process at the destination port.

With the delivery of the original BL and the necessary documents, the transaction will be successfully concluded. We prioritize thoroughness and accuracy in handling the shipping process, ensuring that all necessary steps are taken to facilitate a seamless experience for you.

If you have any further inquiries or require any additional information regarding the shipment, please feel free to reach out to us. We are dedicated to providing you with the support and assistance you need throughout this final stage of the process.